Muhammad Imran

Security Officer @OCS

London, GB

Managed CCTV, alarms, and access control systems to ensure full security coverage. Reduced unauthorized access incidents by 30% through proactive monitoring.• Acted swiftly to security breaches and emergencies, directing personnel to safety and coordinating with emergency teams. Managed multiple emergency situations, preventing injuries and significant damage.• Performed regular patrols, conducting risk assessment and addressing concerns. Reported and resolved 10+ maintenance issues, enhancing site safety by 20%.• Oversaw fire and intruder alarm systems, ensuring immediate action upon activation and contacting authorities when necessary. Achieved 100% response rate to alarm activations, minimizing property damage.• Controlled personnel and visitor entry, ensuring compliance with site security policies. Improved visitor check-in process, reducing entry time by 20%.• Kept accurate records of incidents, breaches, and maintenance issues for audit and legal purposes. Increased incident reporting accuracy by 15%, aiding better risk management.• Addressed identified hazards immediately, following safety protocols and escalating as needed. Prevented safety incidents by resolving hazards quickly, maintaining a risk-free environment.• Managed contractor adherence to Health & Safety policies and procedures. Ensured 100% compliance with safety protocols, creating a secure work environment.• Regularly checked the Centre and Car Park, ensuring safety and cleanliness for staff and visitors. Contributed to a 25% increase in customer satisfaction through well-maintained facilities.• Investigated and addressed customer complaints efficiently, ensuring a positive experience. Resolved 95% of complaints the same day, boosting customer retention by 20%.