Muhammad Faraz
Lead Application Support @Tangany
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WORK HISTORY
Lead Application Support @Tangany
Munich, DE
Blockchain custodian and services
EDUCATION
Sir Syed University of Engineering and Technology
Bachelor's Degree
NED University of Engineering and Technology
Master's Degree
SKILLS
ABOUT MUHAMMAD FARAZ
Product Support Management Experience in Product delivery services and management of production deployment cycles. Committed to drive 24/7 business continuity and the process improvement in the area of product support and product implementation. • Manage the services and closely work with the development team to streamline the processes. • Gather the client\'s requirements and transform it into a technical proposal for the core architect and development team. • As a scrum master, help my team to evolve according to the SCRUM-AGILE methodologies. • Understanding to meet different SLAs over resolution criticality. • Having a good understanding of the Supply chain management system. • Strong understanding of payment services and e-commerce payment processing. • Having good hands-on expertise to deal with the client and order processing. SQA Expertise SQA/SQC Processes Implementation and Documentation Test Planning and Execution Requirement Gathering and Modeling Gray-box Testing (DB Testing, Performance Evaluation) Black-box Testing (Functional, GUI, Data Driven, Navigational, Validation) Jira Agile Selenium webdriver python
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