Muhammad Bilal Sami
Information Technology Support Specialist @Abbott
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WORK HISTORY
Information Technology Support Specialist @Abbott
Maidenhead, GB
Providing 2nd line IT support for Windows 10/11 end users in an enterprise environment• Building, imaging, and deploying devices using SCCM and Microsoft Intune• Administering Active Directory, Azure AD (Entra ID), and Group Policies• Supporting Microsoft 365 services including Outlook, Teams, and OneDrive• Troubleshooting LAN, VPN, DNS, DHCP, and TCP/IP connectivity issues• Managing incidents, service requests, and assets using ServiceNow• Supporting user onboarding and offboarding, ensuring compliance with IT processes• Assisting with hybrid cloud support, working with Azure resources integrated with on-prem systems• Using BeyondTrust for secure remote support and privileged access• Providing EUC (End-User Computing) support for device management and end-user troubleshooting
EDUCATION
University of Sargodha
Bachelor of Science in Information Technology , Information Technology
BPP University
MSc Management with Digital Marketing , Information Technology
ABOUT MUHAMMAD BILAL SAMI
Results-driven IT & Cloud Infrastructure Professional with over 6 years of experience in system engineering, IT support, and enterprise infrastructure management across multinational environments. Strong expertise in Microsoft Azure, Azure AD, Microsoft 365, Intune, SCCM, VMware, and endpoint security. Microsoft Certified: Azure Administrator (AZ-104) with hands-on experience supporting hybrid cloud environments. Adept at improving system reliability, security, and operational efficiency while supporting business-critical services.
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