Muhammad Ali
Enterprise Account Executive, Cx - Public Sector @SAP
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WORK HISTORY
Enterprise Account Executive, Cx - Public Sector @SAP
London, GB
EDUCATION
East Berkshire College
Information Technology
University of Hertfordshire
Bachelor of Science (BSc), Computer Science
ABOUT MUHAMMAD ALI
With over 8 years of experience in the software industry, I am a customer success leader who is passionate about enabling clients to achieve their business goals and digital transformation with SAP Customer Experience (CX) solutions. I am CCNA certified and have a strong background in computer science, which allows me to understand the technical aspects of the products and provide effective support and guidance. I am also a trusted advisor to the C-level executives of some of the largest enterprise accounts in EMEA-N and UKI, and I strive to build long-term relationships based on trust, value, and satisfaction.As a Senior Customer Success Partner at SAP, I lead the post-sales account management activities for a portfolio of €8.5 million ACV, ensuring customer success through value and adoption, change management, and renewals. I am responsible for 2 of the largest CX renewals in EMEA-N totaling €7.3 million ACV, as well as several upsells and expansions. I proactively identify new opportunities for growth and collaborate with the sales, product, and service teams to deliver the best solutions for the customers. I also leverage my customer experience, research, and Microsoft Office skills to create and present strategic roadmaps, business cases, and value propositions that demonstrate the impact and ROI of the SAP CX solutions.
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