Muhammad Adnan Sajid
Sr Assoc-Tech Risk & Control
- Role
- Sr Assoc-tech Risk & Control at American Express
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Muhammad Adnan Sajid
Versatile technology professional with 8+ years driving operational excellence across IT service delivery, risk management, and enterprise systems at American Express. Proven track record of streamlining processes, improving service quality, and leading cross-functional initiatives that deliver measurable business outcomes. Quick to adapt and master new technologies and methodologies, with demonstrated success transitioning across diverse technical domains. Adept at bridging technical solutions with business objectives in fast-paced, agile environments.
Experience
Sr Assoc-tech Risk & Control
Jun 2022 — Present · Phoenix, AZ, US
Lead Major Incident and Major Problem Management processes, coordinating cross-functional teams during critical service disruptions and driving rapid resolution to minimize business impact• Provide tier 2/3 Service Desk support for complex technical incidents, streamlining resolution workflows and enhancing knowledge repositories to improve service delivery efficiency• Partner with ITSM process owners and stakeholders to maintain consistent SLA compliance through proactive monitoring, root cause analysis, and implementation of preventive measures• Developed comprehensive documentation and best practices across Incident, Problem, and Change Management that enabled team self-service capabilities and reduced repeat incidents
Education
University of the Cumberlands Graduate and Online
Master's degree, Computer and Information Systems Security/Information Assurance
2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.