Muhammad Aashiq
ServiceNow & Agile Specialist | Certified CSM | Zendesk | Sprint Planning | Sprint grooming | Sprint retro | Informatica ETL | SAST & DAST | Autosys | JIRA | Confluence
- Role
- Engineer at Firstsource
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Engineer
Mar 2022 — Present
Led the implementation of ServiceNow solutions, streamlining IT service management and reducing ticket resolution times by 20%- Collaborated with cross-functional teams using Agile and Scrum methodologies to deliver high-impact projects on schedule- Conducted manual and automated testing to ensure product quality and compliance with business requirements- Acted as Scrum Master for agile teams, facilitating sprint planning, daily stand-ups, and retrospectives- Supported digital adoption initiatives, resulting in increased user engagement and satisfaction.
Education
Jawaharlal Nehru Technological University Anantapur (JNTUA)
B.tech
2009 — 2013
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