Muhamad Hamza Sheikh
Security Operations Center Operator @Securitas Group
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WORK HISTORY
Security Operations Center Operator @Securitas Group
Darlington, ON, CA
Contracted to Aecon at a high-security nuclear construction site supporting personnel.Collect, catalogue, store, duplicate, and redact video footage from designated CCTV systems to support criminal, risk management, and operational investigations, maintaining strict chain of custody and confidentiality.Process access control requests including provisioning and removing access, monitoring alarms, and generating and sharing reports from designated access control systems.Monitor and respond to access control alarms, emergency alert systems, and fire/life safety alarms, ensuring timely escalation and coordinated response.Proactively monitor 100+ IP cameras across the site, maintaining continuous situational awareness and ensuring swift response to all security events.Conduct audits of CCTV and access control system functionality to maintain system integrity and minimize downtime.Receive and respond to non-emergency security requests from internal staff and external parties, delivering excellent customer service in all interactions.Produce detailed incident reports and video evidence packages for management, legal counsel, and law enforcement agencies while adhering to privacy legislation and disclosure protocols.Administer role-based access control (RBAC), restricting unauthorized actions such as PTZ camera control and playback access to enforce security policies across the surveillance infrastructure.
EDUCATION
Durham College
Computer Systems Technology, Information Technology
Ontario Tech University
Honours Bachelor of Information Technology, Networking and I.T. Security
ABOUT MUHAMAD HAMZA SHEIKH
IT and security operations professional with hands-on experience in network infrastructure, hardware deployment, end-user support, CCTV surveillance, access control administration, and incident investigation across high-security operational environments.I currently serve as a Security Operations Center Operator at high-security nuclear construction site, where I install, configure, troubleshoot, and maintain a 100+ IP camera infrastructure, administer access control systems, and provide responsive support to site personnel. Before this role, I provided Tier 1/2 IT support at the Town of Ajax, where I managed network infrastructure, Active Directory, and Microsoft 365 environments for 50+ users.Core strengths: • Tier 1/2 end-user support (remote and in-person)• Network infrastructure: switches, routers, firewalls, VLANs, WLANs, PoE • Windows 10/11, Microsoft 365, Active Directory, Intune• CCTV surveillance, IP cameras, NVR systems • Access control administration & RBAC • Alarm monitoring & incident response• Evidence handling, chain of custody, FIPPA compliance• Excellent customer service and technical communicationOpen to IT Operations, IT Support, Field Support, SOC Operator, and Security Operations roles across the GTA.
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