Mukesh Garg

About Mukesh Garg

Experienced Professional with 27 years in the ITES/ BPO/ KPO services industries – Operation Management, Strategy Planning, Workflow Management, Team Management, Quality Management- A keen strategist and results-oriented leader with expertise in devising strategies aimed at enhancing overall organizational growth, sustained profitability of operations and improved business performance- Proficient at managing & leading large teams for running the successful operations with experience of developing the service standards, meeting the service levels for business excellence, business objective setting and achievement orientation- Hands-on exposure in Project Planning, Workflow & Content Management by converting the data in various different forms into electronic format making- Gained sound knowledge of all phases of pre-publishing activities- Possesses excellent interpersonal, communication and organizational skills with demonstrated abilities in Team Management and Customer Relationship Management- Skills in personnel management including HR initiatives, mentoring, training, development, performance management, talent retention and attrition management.

Experience

1. Gm

   Aptara

   Dec 2006 — Present · Noida, IN

   Working as DGM. Taking care of workflow management and implementation. Involved in IT related activities including Incident Management, IT Service Quality.Noteworthy Credits - Worked for renowned publishers like, Springer, Taylor and Francis, John Wiley and Sons, Academic Press, Cambridge University Press- Dexterously interfaced technology and operations related to tools implementation- Effectively carried out the analysis of current workflows and suggest changes- Successfully enforced new workflows and tools- Significantly addressed the operations related issues- Played a pivotal role in guiding the helpdesk activities for tools for internal and external clients- Played a role in NOC activities - Rendered training to operations for technology tools- Instrumental in introducing a new ticketing system from Manage Engine- Establishing the PDF generation process automation across all production floors.

Education

• Delhi University

  BSc

  1986 — 1990

• Kendriya Vidyalaya

  12th

  1985 — 1986

Skills

• Project Management
• Mis
• Project Planning
• Program Management
• Academic Publishing
• IT Operations
• Quality Assurance
• Bpo
• Ebooks
• Management
• Process Improvement
• Dtd
• Transition Management
• Adobe Acrobat
• Pdf
• Business Strategy
• Resource Management
• Sharepoint
• Vendor Management
• Outsourcing
• IT Strategy
• Process Management
• Business Process
• Publishing
• Microsoft Office
• Service Delivery
• Books
• Operations Management
• Business Analysis
• Journals
• IT Management
• IT Service Management
• Change Management
• Team Management
• Online Publishing
• Software Project Management
• Team Leadership
• Erp
• Crm
• Itil