Mufaddal Dahodwala
Value clients to the core being a good human
- Role
- Senior Presales Consultant at Experian
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mufaddal Dahodwala
Senior Presales manager: A dynamic, self-motivated, goal-oriented, good team player, quick learner conceptually sound and dynamic Business Consultant with 5 years of experience in product management activity dealing with Enterprise Software Solutions in the domains of Know Your Customer (KYC), Enterprise Content Management (ECM), Business Process Management (BPM), Robotic Process Automation (RPA) across verticals like BFSI, Enterprise SSC/BPO & Government. I have started building bots across all channels including WhatsApp API, BPM being the backend for complex interactions. Hands on experience in dealing with RFI/RFX/RFQ which involves Consultative solution providing, scoping and designing. Multi stakeholder management with different collateral development including bid matrix and SoW document with focus on customer satisfaction. Lead digital transformation across verticals for India and UAE region by omni channel user process automation for betterment of customer experience. Played a pivotal role in acquiring high value deals which translates into sizable revenues to the company. I have 16 months of work experience in SAP functional modules in Accenture and certified in the same. I have completed my bachelor\'s of engineering in. computer science and MBA from Mumbai University.
Experience
Senior Presales Consultant
Sep 2022 — Present
1) Functional consulting of Customer Acquisitions and LOS journeys, Identity & Fraud Verification solutions such as Application Fraud, ID Verification (e-KYC & Facial Recognition), Email Verification, Biometric Behavior and Device Intelligence\\\\n2) Functional consulting of Credit Decisioning & Management Solution and Collections Solution for Banking vertical\\\\n3) RFP/Tender Responses, Bid Management, Partner Relationship & Enablement\\\\n4) Demonstration of Product/Concept; Design & Presentation of Proof of Concept (POC)/tailored solution, Preparation of proposal, Scope of work (SOW), project plan, Pricing & Bill of Material (BOM), etc.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
University of Mumbai
B.E., computer
2007 — 2011
Jamnalal Bajaj Institute of Management Studies (JBIMS)
mms, Finance, General
JBIMS
Master of Business Administration - MBA, Finance
K.j.somaiya College of Engineering
Bachelor of Engineering (BE), Computer Engineering
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