Muffaddal Jaorawala

About Muffaddal Jaorawala

Data Analyst with 10+ years of experience in data analysis, reporting, business intelligence, and process optimization across supply chain, aviation, telecom, and consulting domains. Skilled in SQL, MySQL, Python, Advanced Excel, Power BI, and reporting automation, with hands‑on expertise in extracting, cleaning, validating, and visualizing data to support business decisions.Currently working as a Customer Support Specialist at e2open, where I analyze operational datasets, generate performance dashboards, resolve data‑related issues, and support cross‑functional teams with insights that improve customer experience and workflow efficiency. Known for strong problem‑solving ability, root‑cause analysis, and handling high‑priority escalations.Experienced in preparing KPI reports, forecasting trends, and collaborating with stakeholders to enhance productivity and process accuracy. Proficient in transforming business requirements into analytical solutions and data models.Education includes an MBA from Liverpool John Moores University, with additional certifications in Excel 365 Advanced, CargoWise, and management programs, strengthening both technical and business competencies.Seeking opportunities in Data Analysis, Business Intelligence, Reporting, Data Operations, and Analytics‑driven roles where I can apply my technical skills to solve business problems and deliver measurable results.

Experience

1. Customer Support Specialist

   E2open

   Feb 2021 — Present · Pune, IN

Education

• National Institute of Information Technology

  Business System & Information Management

• Liverpool John Moores University

  Master of Business Administration - MBA, Business Administration, Management and Operations

• Institute of Management Technology, Ghaziabad

  Postgraduate Degree, Business Administration and Management, General

• University of Mumbai

  Bachelor's degree, Business/Commerce, General

Skills

• Strategic Planning
• Business Process
• Training
• Financial Analysis
• Finance
• Inventory Management
• Pre-Sales
• Revenue Analysis
• Due Diligence
• Analytics
• Business Strategy
• Time Management
• Vendor Management
• Mis
• Data Analysis
• Microsoft Office
• Project Management
• Operations Management
• Process Improvement
• Management
• Business Analysis
• Requirements Analysis
• Competitive Analysis
• Performance Management
• Crm
• Microsoft Excel
• Teamwork
• Risk Management
• Team Management
• Project Planning