Muffaddal Kharodawala

Operations Supervisor @FedEx

Oshawa, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2024 — Present

Operations Supervisor @FedEx

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Whitby, ON, CA

EDUCATION

2016 — 2020

Dharmsinh Desai University

Bachelor of Technology

2022 — 2023

University of Windsor

Master of Engineering - MEng

ABOUT MUFFADDAL KHARODAWALA

I am an Industrial Engineering professional with a Lean Six Sigma Green Belt and over two years of experience in process optimization, operational planning, and cost control. My expertise lies in leveraging data-driven decision-making to reduce costs, improve efficiency, and drive operational excellence. In my career, I have successfully implemented Lean Six Sigma strategies, resulting in a 12% reduction in costs, a 15% improvement in production efficiency, and a 98% process consistency rate. I have experience across manufacturing, logistics, and customer service, where I focus on eliminating waste and optimizing workflows. • As an Operations Admin at FedEx, I handle up to 20 customer inquiries daily, resolving complex issues using data analysis and CRM systems. I perform quality assurance checks on over 120 packages weekly, identifying issues early and implementing solutions to maintain service quality. This proactive approach has significantly improved on-time delivery metrics and reduced incidents of misplaced packages, directly enhancing customer satisfaction and operational performance. • At N J Processing and Marketing, I implemented Lean Six Sigma strategies that led to a 15% reduction in defect rates and an improvement in production efficiency through the introduction of a 5S program. This change resulted in higher output and product quality, contributing to the consistent production of over 2,500 units per month. These improvements also helped us meet production targets in a high-demand environment, making our operations more agile and responsive. • While at N J Processing and Marketing, I analyzed production costs and identified inefficiencies. By optimizing resource allocation, renegotiating supplier contracts, and improving inventory management, I achieved 12% cost savings over two years. These savings allowed the company to reinvest in new equipment and expand production capabilities. This cost-saving initiative directly impacted profitability while maintaining high production standards. I am passionate about roles where I can apply my experience in process optimization, project management, and data analytics to improve operational workflows, drive continuous improvement, and achieve measurable results. Whether in manufacturing, logistics, or service operations, I am eager to collaborate with teams to tackle challenges, streamline processes, and create impactful change. You can reach out via email at m••••••••@yahoo.com or call +15•••••••75.

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Muffaddal Kharodawala — Operations Supervisor at FedEx in Oshawa, ON, CA | Unifers