Mudita Laishetty
\"Navigating the Sales Landscape with Precision | Inside Sales Specialist Extraordinaire 🌟\"
- Role
- Customer Success Specialist at Newgen Technomate
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mudita Laishetty
Hi! I’m a Customer Success professional passionate about helping clients grow, scale…
Experience
Customer Success Specialist
May 2023 — Present · Hyderabad, IN
Ensure end-to-end customer success across Digital Marketing, Web Development & App Development projects.Drive smooth onboarding, clear expectations, and seamless sales-to-delivery transition.Build strong, trust-driven client relationships using empathy, clarity, and proactive communication.Coordinate with marketing, design, development & content teams for timely, high-quality delivery.Own the full post-sales lifecycle: kickoff → execution → reviews → renewals → growth.Conduct and lead MBRs/QBRs, performance reviews, and strategic roadmap planning.Track & improve customer experience metrics: CSAT, NPS, CES, CHS.Monitor account health and identify early churn risks with preventive action plans.Drive measurable ROI using data insights from campaigns, websites, and apps.Manage revenue metrics: NRR, ARR, MRR, ensuring retention and revenue expansion.Identify and present upsell & cross-sell opportunities based on client needs and growth stages.Provide clear reports, analytics, and recommendations that translate into business value.Handle escalations professionally and ensure issues are resolved with minimum friction.Maintain CRM hygiene, meeting notes, and documentation for transparency.Support training & adoption for websites, dashboards, analytics tools, or app admin panels.Ensure smooth project execution, scope clarity, and consistent delivery excellence.Work towards targets related to retention, satisfaction, renewals, and revenue growth.Champion an exceptional customer experience at every touchpoint.
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
PGDBA
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