Mudit Pathak
System Support Representative @Co-operators
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WORK HISTORY
System Support Representative @Co-operators
Calgary, AB, CA
Provide technical support to internal staff for systems including Billing Center and Policy Center. Troubleshoot and resolve system-related issues through ticketing platforms in a timely manner, while investigating errors and identifying root causes. Manage and prioritize support requests to meet service expectations, and escalate complex issues to appropriate teams when needed. Collaborate with cross-functional teams to ensure smooth operations and deliver clear, user-friendly guidance to non-technical stakeholders.
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Software Developer
Southern Alberta Institute of Technology (SAIT)
Diploma of Education, Computer Software Engineering
ABOUT MUDIT PATHAK
I’m currently working as a System Support Representative at The Co-operators, providing technical support for internal users across enterprise platforms such as Billing Center and Policy Center.My work involves diagnosing and troubleshooting system issues, analyzing errors, and resolving support tickets within a structured ticketing environment. I regularly manage incident prioritization, perform root cause analysis, and coordinate escalations with technical teams to ensure timely resolution and minimal business impact.I focus on delivering efficient, user-focused solutions while maintaining system reliability and performance. Through this role, I’m continuously strengthening my skills in system support, incident management, and technical problem-solving.
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