Mudassir A.

About Mudassir A.

Experienced Change & Incident Manager with a demonstrated history of working in the…

Experience

1. Assistant Consultant

   Tata Consultancy Services

   Dec 2022 — Present · Bangalore Urban, IN

   Drive the end-to-end ownership of the enterprise CMDB, ensuring alignment with ITIL best practices- Lead cross-functional initiatives to validate and maintain accurate Configuration Item (CI) data across hybrid IT environments- Integrate automated discovery tools (ServiceNow, BMC, HP uCMDB) to streamline CI population and enforce data integrity- Establish and govern CI lifecycle policies, standards, and compliance frameworks to support operational excellence- Conduct periodic audits and data quality reviews to ensure audit readiness and regulatory adherence- Collaborate with Change, Incident, Problem, and Asset Management teams to enhance service stability and resolution accuracy- Develop and present executive-level dashboards, KPIs, and CMDB health metrics to stakeholders and leadership- Mentor and guide CMDB administrators and junior analysts, fostering continuous improvement and skills development- Key Achievements- Reduced CI data discrepancies by 45% through targeted process improvements and fine-tuned discovery configurations- Led a post-merger CMDB consolidation project, successfully integrating assets from three disparate systems into a unified model- Designed a CI Relationship Mapping framework, enhancing root cause analysis efficiency by 30%.