Mudassar Tadpatri
Technical Support Specialist
- Role
- Specialist at HCLTech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mudassar Tadpatri
Looking for opportunities to build my career that would help me in achieving greater practical excellence in the Digital Marketing Industry, Exceptional with hardworking nature along with good communication skill to explore the requirement come up with an innovative solution.
Experience
Specialist
May 2024 — Present · Mumbai, IN
Knowledge Base / Technical ExpertiseAccess Management & IT Operations: Proficient in provisioning/de-provisioning user access, monitoring system access controls, and resolving access-related issues using tools like Active Directory, CyberArk, and ServiceNow.End-User Support: Strong ability to handle Level 1 and 2 support via remote tools, phone, and chat, ensuring minimal downtime and high customer satisfaction.ITSM & Incident Management: Experienced with ServiceNow for ticketing, tracking SLAs, escalating issues, and managing the full incident lifecycle.Security & Compliance: Knowledgeable in access governance, user role audits, and security standards to protect data and enforce compliance policies.System & Software Support: Skilled in resolving issues with Windows OS (7, 8, 10, 11), Microsoft Outlook, Teams, Citrix, BitLocker, and other productivity tools.Networking Fundamentals: Ability to diagnose and troubleshoot LAN/WAN, IP configuration, DNS, and VPN issues, ensuring uninterrupted connectivity.Cloud Basics: Familiar with AWS services (EC2, VPC, S3) for entry-level cloud infrastructure support and deployment.Linux Proficiency: Comfortable with command-line operations in
Education
Solapur University, Solapur
Bsc Ecs
2014 — 2019
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