Mudassar Hanley
Director of Restaurants @Westin Denver International Airport
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WORK HISTORY
Director of Restaurants @Westin Denver International Airport
Denver, CO, US
Set strategic direction for F&B with focus on leader development, guest experience, food quality, top-line growth, profit margin expansion, sustainability, and owner satisfaction. Align & expand outlet concepts to emerging trends; establish KPIs and dashboards to track performance and correct course quickly. Delivered +$1.6M YoY revenue,+6% profit growth,+12% SPLH; department profit beat budget by 12%. Reduced labor cost by 10.2%(≈$370K) vs. budget; achieved best-in-class productivity across key outlets. Coffee Shop/Quick Serve surpassed $1M annual revenue (+18% YoY;+$169K) and 28% profit through hours optimization and retail strategy. Brand compliance at 93.9% audit; exceeded F&B guest service targets and hotel Intent-to Recommend. Drove +$96K incremental revenue; improved beverage cost by 8.2%; mitigated 97% tariff/inflation impact. Sustained 96% employee engagement rating and reinforced safety culture with Marriott Core leadership behaviors.
EDUCATION
Trinidad & Tobago Hospitality and Tourism Institute
Associate's degree, Hospitality Administration/Management
Southern New Hampshire University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Southern New Hampshire University
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
ABOUT MUDASSAR HANLEY
Career Summary:Two decades of multi-property leadership experience across luxury, lifestyle, convention, and high-volume airport hotels. Proven track record of elevating Food & Beverage performance, strengthening operational excellence, and building high-performing teams. Adept at creating a culture of service excellence, team engagement & innovation to drive positive results. Consistently delivers market-leading financial outcomes, brand-standard excellence, and high-value F&B concepts that enhance guest loyalty and asset performance. Successfully leads multimillion-dollar renovations and ROI-driven capital projects across multiple full-service and lifestyle hotel brands & consistently produces transformational results through revenue growth, profit expansion and productivity redesign. Extensive experience with planning, coordinating, and directing day-to-day operational processes of top-ranked restaurants/resorts aimed at augmenting overall efficiency, revenue streams & guest satisfaction. Successful in developing strong leadership benches and executing various training programs to enhance team performance, goal alignment and strict compliance with applicable standards. Areas of Expertise:P&L Ownership • Multi-Unit F&B Operations • Luxury/Lifestyle Hotels • Restaurant Concept Development • Renovations & Openings • Menu Engineering • Revenue & Profit Optimization • Labor Strategy & Productivity • Dynamic Pricing Strategies •Brand Standard Audits & Compliance • Guest Experience (GSS/NPS) • ESG & Safety Culture • Union Environments • Cross-Functional Team Partnerships • Vendor Relations • Team Building & Mentoring • Process Improvement & Automation.
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