Mubeen Hurzuk

WORK HISTORY

EDUCATION

ABOUT MUBEEN HURZUK

I am a customer service professional with over 3 years of experience in the Aviation, Travel, and Hospitality industries. My career journey began at JVS Motors, where I cultivated strong communication and customer relations skills. I later honed these skills at Qatar Airways, where I played a key role in improving check-in efficiency and managing passenger services. Most recently, I contributed to enhancing guest experiences at Hotel Comfort Inn by delivering top-tier service and streamlining front desk operations. Outside of my career, I am passionate about problem-solving and ensuring customer satisfaction. I am now eager to bring my expertise to a dynamic team, where I can continue to drive service excellence and operational efficiency.Key Achievements: Improved check-in efficiency at Qatar Airways by 15%, reducing passenger wait times and enhancing the overall travel experience. Consistently received positive feedback for professionalism and courteous service, contributing to a 20% increase in customer satisfaction scores. Successfully managed passenger accommodations during flight delays and cancellations, ensuring seamless re-booking and minimal disruption. Led dining operations at Hotel Comfort Inn, recognized for delivering top-tier service and improving guest satisfaction rates by 10%.