Mubaraka Contractor
Global Training Delivery Leader @ Amazon | Green Belt Six Sigma Certified | Catapult Training Certification from Harvard University| Strategic Leader for Training Optimization | Learning Analytics | AI integration
- Role
- Global Training Delivery Leader - Customer Experience at Amazon
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Mubaraka Contractor
Leading Amazon\'s Global Training Delivery for Shipping and Delivery Services, I oversee training programs that ensure new associates meet the company\'s rigorous quality standards. My role includes spearheading the Learning Analytics Function to drive innovation and simplicity in reporting, enabling data-driven improvements for Training Delivery and Instructional Design Teams. By focusing on key quality metrics, I help Amazon achieve its mission of delivering exceptional customer experiences. With over a year of experience in this role and a background across Telecom, EdTech, and eCommerce sectors, I excel in strategizing learning initiatives that align with organizational goals. My strengths lie in stakeholder management, deep dives into performance data, and fostering cross-cultural collaboration. I am dedicated to crafting solutions that simplify learning processes, reduce time to proficiency, and empower teams to deliver impactful results.
Experience
Global Training Delivery Leader - Customer Experience
Sep 2023 — Present · IN
Mubaraka leads a Global Training Team for Shipping and Delivery Services function at Amazon. She plays a pivotal role in Amazon\'s mission to be the Earths Most Customer Centric Organization by leading the Charter for Learning and Development. Her Role is to make sure the Onboarding of our associates who service our drivers and customers are trained and certified to meet Amazon\'s Quality Bar. Mubaraka has a strategic bent of mind in Deep Diving on key opportunity areas to improve performance on Quality Metrics critical to Amazon Customer Service Teams. She also leads the Learning Analytics Function Globally and drives simplicity and innovation in Reporting for entire Training Delivery and Instructional design Teams. Managing a Global Team of 60+ permanent employees. Her role also intakes managing successful deployment of key strategic Programs/Launches for Training Function basis the OP1/OP2 plans of Amazon Shipping and Delivery Function and in the larger remit of Customer Service. Mubaraka Collaborates with C suite leaders in Amazon Customer Service and leads her team to meet stakeholder requirements with bias for action.
Education
Transformational NLP International -New code NLP
NLP practitioner, Neuro linguistic program
2020 — 2020
St Annes High school, Colaba, Mumbai
SSC, French, Physics
1994 — 1995
Law of attraction league
Angel Card Certified Reader, Angel Card Reading
2020 — 2020
Mumbai University with First Division
Bachelor of Commerce - BCom, Accounts
2004 — 2005
Chinai College of commerce & eco
Bachelor of Commerce, Eng, French
2000 — 2001
Access conciousness
Access Bars Practitioner , Access Bars
2021 — 2021
Symbiosis Institute of Business Management, Pune
Green Belt Six Sigma, Six sigma
2013 — 2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.