Megan Tromm

Experience

1. Enterprise Support Director - Media, Entertainment, & Telco

   Amazon Web Services (AWS)

   Sep 2025 — Present

   Leading AWS\'s premium support delivery for Media & Entertainment, Telecommunications, and Media Support Solutions customers globally. P&L owner for a multi-million dollar portfolio serving industry leaders who rely on AWS for business-critical operations.Key Responsibilities:• Lead global teams of Technical Account Managers, Enterprise Support Managers, and Media Support Solutions specialists delivering AWS\'s highest support tiers• Drive operational excellence for customers running mission-critical workloads, including global streaming events, 5G networks, and complex media supply chains• Serve as senior escalation point for executive-level engagement, ensuring transparent communication and accountability for customer outcomes• Partner with AWS Sales, Solutions Architecture, and Product teams to drive adoption of premium support offerings and industry solutions• Develop specialized expertise across media streaming, content security, telco network modernization, and edge computing solutionsThe role combines strategic leadership, technical depth, and business acumen to ensure AWS delivers unparalleled support for customers transforming media and telecommunications landscapes worldwide.

Education

• Juniata College

  Bachelor’s Degree, Information Technology

  2000 — 2004

Skills

• Operations Management
• Process Improvement
• Business Analysis
• Performance Management
• Build Strong Relationships
• Communication
• Expense Budget Management
• Sharepoint Administration
• Conflict Resolution
• Troubleshooting
• Networking
• Project Management
• Telecommunications
• Team Leadership
• Peoplesoft
• Html
• Strategic Planning
• Strong Business Acumen
• Metric Development
• Resource Management
• Customer Service
• Management