Matt Trichon
- Role
- Director of Customer Success and Partnerships at Triam Incorporated
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Matt Trichon
As a versatile, growth-focused, and resourceful Customer Success leader, I have a strong…
Experience
Director of Customer Success and Partnerships
Jan 2019 — Present
Responsible for managing day-to-day client relationships, building a consulting book of business, and assessing/analyzing contract benchmarks to fulfill customer contract requirements.\\\\n\\\\n• Developed new strategies for a drone software client after assessing current status and market opportunities.\\\\n\\\\n• Identified and marketed to previously unidentified industries (construction, mining, mapping) resulting in new interest, clients, and cash influx of ~$500K initially and subsequent funding from investors to expand operations.\\\\n\\\\n• Assessed factors leading to missing revenue targets and a 15% decline in membership for a symphony orchestra client. Identified three key drivers and strategies to address opportunities.\\\\n\\\\n• Developed and implemented new training for the sales staff, new sales campaigns, and new sales software that improved customer engagement (allowing customers to purchase tickets in five clicks).\\\\n\\\\n• Grew company revenue 35% in 2022 and attained 100% retention rate on clients in 2021 and 2022.\\\\n\\\\n• Networked and fostered new relationships culminating in over 25 new clients since 2019.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Northeastern University
Bachelor of Science - BS, Marketing
Northeastern University
Master of Business Administration - MBA, International Management, Innovation & Entrepreneurship
Skills
- Business Development
- Public Speaking
- Cisionpoint
- Marketing
- Management
- Sales
- Customer Service
- Social Media Marketing
- Market Research
- Event Planning
- Marketing Strategy
- Corporate Branding
- Sports
- Ticket Sales
- Leadership
- Powerpoint
- Sports Management
- Sports Marketing
- Microsoft Powerpoint
- Social Networking
- Business Strategy
- Microsoft Office
- Marketing Communications
- Microsoft Excel
- Product Marketing
- Social Media
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