Mike Treacy
Senior Manager, Technical Security Operations
- Role
- Senior Manager, Technical Security Operations at HUMAN
- Location
- West Kingston, RI, US
- LinkedIn followers
- 500 followers
About Mike Treacy
Focused on helping companies and users fully realize the potential of the cloud in the rapidly changing environment they work in.
Experience
Senior Manager, Technical Security Operations
Aug 2022 — Present
Manage the US-based Technical Security Operations team. Work with our other global teams to ensure our customers are provided with the best support possible. Leverage Slack and Jira to deliver a progressive support model and help lead the ongoing development and maintenance of our own Slack bot to manage both internal and customer-facing support processes.Help focus the team on key success metrics and develop better working habits via ongoing coaching and documentation/building of processes.Serve as a point of contact for other HUMAN teams (e.g. Customer Success) to ensure any customer escalations or issues were handled quickly and effectively.
Education
Providence College
Bachelor of Arts (B.A.), Spanish and Iberian Studies
2007 — 2010
Johnson & Wales University
Network Engineering
2005 — 2006
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