Misty Trautwein

About Misty Trautwein

INSIGHTFUL ~ TECHNOLOGY & TREND SAVVY ~ RESULTS-DRIVEN Professional with…

Experience

1. Customer Success Advocate

   Lumen Technologies

   Dec 2020 — Present

   Perform in a customer-facing capacity to ensure clients are wildly successful in delivering on their critical business objectives through leveraging of their technology solutions. This is accomplished by viewing product functionality from the customers’ perspective, monitoring early indicators of customer health, proactively addressing concerns, implementing customer success plans, and helping them better use technology to meet their organizational goals and objectives. With established trust and loyalty, I seek to naturally progress those business partnerships through identification of and early engagement in potential expansion opportunities.

Education

• Kennesaw State University

  B.S., Computer Science and Information Systems

  1992 — 1998

Skills

• Sales Process
• Client Relationship Building
• Leadership
• Key Account Management
• Start-Ups
• Solution Selling
• Salesforce.com
• Strategic Planning
• Corporate Communications
• Project Management
• Territory Growth/Development
• Strategic Partnerships
• Sales
• Relationship Management
• Direct Sales
• B2b
• Customer Satisfaction
• Networking
• Management
• Analytics
• Identifying New Business Opportunities
• Marketing Strategy
• Business Planning
• Customer Retention
• Customer Service
• Software Solution Sales
• Team Leadership
• Sales Management
• Lead Generation
• Zseries
• Time Management
• Selling
• Microsoft Office
• Fitness
• Social Networking
• Account Management
• Business Alliance Development
• Crm