Todd Quinn

Dealer Services & Claims Manager @Home Hardware Stores Limited

Waterloo, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2018 — Present

Dealer Services & Claims Manager @Home Hardware Stores Limited

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EDUCATION

1989 — 1993

University of Waterloo

Honours B.A, History

1993 — 1995

Carleton University

Master's degree, Canadian History

SKILLS

Customer SatisfactionTeam ManagementVendor ManagementChange ManagementCall CentersCall CenterTeam LeadershipBusiness AnalysisProgram ManagementWorkforce ManagementNegotiationProcess ImprovementCustomer ExperienceOutsourcingProject ManagementTeam BuildingManagementCoachingContact CentersOperations ManagementPerformance Management

ABOUT TODD QUINN

Experienced Operations Professional with a demonstrated history of working in the customer service, call center industry. Skilled in Negotiation, Operations Management, Coaching, Conflict Resolution, Business Process Improvement, Training and Customer Satisfaction. Passionate about coaching/developing others and achieving acceptable resolutions for all parties when conflict exists.

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Todd Quinn — Dealer Services & Claims Manager at Home Hardware Stores Limited in Waterloo, ON, CA | Unifers