Michael Leblanc

About Michael Leblanc

In today’s highly competitive business environment, the challenge for leaders is to execute on strategic efforts to grow the business while keeping employees motivated and working at peak levels. All too often we are distracted by routine tasks standing in the way of critical long-term goals and morale, not to mention the bottom line, suffers.In my position as leader of the Point of Sale team at WU, I refocused the existing team, concentrating on creation of a new browser based point of sale while maintaining legacy applications by realigning the team into separate support and engineering functions. This organizational realignment allowed shift costs to the new application, allowing us to reach agents in 150 counties) with a new application within 3 years of launch – all while setting an award winning level of customer service!The development and deployment of the new point of sale also pioneered other new methods in the IT department: a governance team that partnered the technology and operations leaders with the global business and marketing leaders to decide on how to spend the limited investment dollars to maximize value in the POS space, and a set release calendar with defined release dates, allowing the business to plan effectively for when new capabilities were to hit the market, while minimizing testing costs by bundling projects into releases. These strategies were leveraged later by the remainder of the technology department.Project execution, though, is half the battle. The other half is to keep employees motivated and happy. My philosophy as a leader is that people come to work ready and willing to perform, and that it is our responsibility as leaders to enable that performance through empowerment. By setting high expectations, allowing people the opportunity to succeed, and then recognizing that success, the sum of the parts is truly greater than the whole and great things can be, and are, accomplished.

Experience

1. Sr Manager, Digital Banking

   First Horizon Bank

   Apr 2018 — Present · Birmingham, AL, US

   Responsible for development and support of our web and mobile banking application.

Education

• Southern New Hampshire University

  Bachelor's Degree, Business Administration and Management, General

  1983 — 1986

Skills

• Team Leadership
• Leadership
• Governance
• Visio
• Management
• Project Planning
• Requirements Gathering
• IT Transformation
• Software Development
• Oracle
• Data Warehousing
• Strategy
• Vendor Management
• IT Management
• Business Analysis
• Project Management
• Multi-Cultural Team Building
• Databases
• Outsourcing
• Software Documentation
• Sdlc
• Unix
• IT Strategy
• Financial Services
• Analysis