Michael Thomsen

About Michael Thomsen

Highly effective technical leader with 30+ years of experience in both large corporations and technology start-ups. Recognized for effective leadership of globally diverse teams that are cohesive, focused, and motivated to perform beyond expectations. Established record of facilitating cross-functional team collaboration to achieve project objectives. Work closely with Sales, Marketing, Technical Support, Engineering, and IT teams to design, coordinate, and deliver a broad range of service solutions. Strategic thinker who delivers exceptional rather than expected results through innovative problem-solving, and managing teams for performance excellence. Self-directed, flexible, confident, and ready for new opportunities.Specialties: Management and leadership of technical teams and managers:| Quality Assurance and Compatibility | Remote Diagnostics | Technical Support, Customer Service | Field Application Engineers | Support and Service Planning Teams | Project Management teams for IT and support CRM International Management Process Improvement

Experience

1. Senior Manager - Field Technical Specialists

   Tesla

   Apr 2021 — Present · US

   I have the privilege of working with, and leading, an elite team of North American technical professionals. The team supports the most technically advanced vehicles in the world both in the field and remotely. We are expected to work closely with engineering teams to make Teslas the most reliable cars in the world, and support service centers to resolve the most difficult technical problems.

Education

• RADIO COLLEGE OF CANADA – Toronto, Canada

  Associate in Electronics Engineering Technology, Electronic Engineering

  1980 — 1984

Skills

• Saas
• International Management
• Strategy
• Quality Assurance
• Customer Experience Management
• Management
• Team Management
• Nas
• Product Management
• Customer Satisfaction
• Compatibility Testing
• Enterprise Software
• Contact Center Management
• Project Management
• Software as a Service (Saas)
• Product Marketing
• Quality Improvement
• Cloud Computing
• Pilot
• Start-Ups
• Business Process Improvement
• Go-to-Market Strategy
• Budgets
• Technical Support
• Customer Relationship Management (Crm)
• Crm
• Cross-Functional Team Leadership
• Fibre Channel
• Leadership
• Customer Service
• Storage
• Enterprise Storage
• Program Management
• Process Improvement