Mathilde Hamy
Head of Customer Success @Spendesk
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WORK HISTORY
Head of Customer Success @Spendesk
EDUCATION
Université Jean Moulin (Lyon III)
Bachelor's degree, Law
University of Surrey
Master in Business Law, School of Law
Grenoble Ecole de Management
Master's degree, Information Technology
SKILLS
ABOUT MATHILDE HAMY
Passionate about customer centric approach and business growth in SaaS, I help organizations structure and optimize their Customer Success strategy to turn it into a real driver of retention and expansion. Scaling and Growth: I built and led a Customer Success team, growing from €1M to €10M ARR, while maintaining an NPS of 72 and consistently driving strong net revenue retention. Aligning Customer Success with Go-To-Market Strategy: I combine customer marketing, user experience, and customer journey optimization to accelerate product adoption and drive long-term loyalty. SaaS and Martech Expertise: With experience in fast-growing, international SaaS companies, I thrive in dynamic environments where customer impact and agility are at the heart of strategic decisions.🤝 People-First Leadership: I strongly believe in the power of diverse teams and strive to create an environment where everyone can grow and succeed. I am particularly committed to supporting women in tech and fostering inclusive leadership. Key Expertise: Customer Success | Retention & Expansion Strategy | B2B SaaS | Customer Marketing & Experience | Leadership & Team Structuring
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