Matthew H.

About Matthew H.

I’m a CompTIA A+ certified professional actively transitioning into cybersecurity, with a passion for technology, problem-solving, and protecting digital assets. My journey began in healthcare, where I supported fast-paced emergency teams as a scribe and EMT, sharpening my attention to detail and calm under pressure.Later, I pivoted into IT distribution and operations, where I worked closely with MSPs and small businesses. Over several years, I developed skills in client support, vendor coordination, inventory analysis, and technical troubleshooting—all of which are highly transferable to IT security.Now, I’m building on that foundation with hands-on training in cybersecurity fundamentals, system hardening, network defense, and threat response. I’ve passed both Core 1 and Core 2 of the CompTIA A+ certification and am actively studying SOC tools, incident response, and risk mitigation strategies.I\'m seeking entry-level opportunities in cybersecurity or IT support—particularly SOC analyst or junior security analyst roles—where I can contribute immediately and continue to grow my technical and analytical skill set.Let’s connect if you’re looking for a reliable, fast-learning team member who thrives under pressure and is excited about defending systems from modern threats.

Experience

1. Customer Support Consultant

   Phocas Software

   Jul 2025 — Present · Costa Mesa, CA, US

   Deliver technical and product support to resolve requests for help from customers inthe most appropriate channel providing high quality responses in a timely manner.• Perform detailed troubleshooting to identify the cause of a problem, provideworkaround resolutions, root cause analysis and major incident management.• Quickly diagnose system and application issues and implement corrective actions• Conduct end user training to ensure customer optimization of the solution/s.• Collaboratively work with other Phocas teams to provide insights, challenges, andother important information to ensure ongoing customer satisfaction• Document, track, monitor and report on support cases.• Document service standards, develop knowledge and processes based on industrybest practice.• Ensure that solution and application support documentation is maintained to thehighest quality and accuracy.

Education

• UC Santa Barbara

  Bachelor of Science (B.S.), Biopsychology

  2011 — 2015

• Servite High School

  High School Degree

  2007 — 2011