Magnus Svindal

Director, Channel Strategy, Canadian Personal Banking @TD

Toronto, ON, CA

Q1 2024 TD Legendary Quarterly Award WinnerLed cross-functional development of Canadian Personal Banking\'s Gen AI Strategy & Framework, including business lead for launch of MS365 Co-PilotSuccessfully delivered a transformational role specialization project within Canadian Retail Banking- Workstream lead for strategic and tactical design of new roles that were critical to the execution of the role specialization model - Workstream lead for creation of new internal referral model and performance management & incentive framework - Led the build out of new customer interaction models & internal client triage processes- Directed the design of customer experience surveys and metrics between retail and specialized salesforce stakeholders- Led the design, stakeholdering, and implementation of a pilot to test coverage model effectiveness in remote branches- Primary creator of decision documents used by Senior Executive Advisory Group to align on critical project decisions- Managed payment of third-party CX survey provider, coordinating business lines and internal vendor management team