Mohammed Suwailah
IT Help Desk Technician at Plastipak
- Role
- Information Technology Help Desk at Plastipak
- Location
- Dearborn, MI, US
- LinkedIn followers
- 500 followers
About Mohammed Suwailah
I am a great communicator, motivated by any opportunity where I can learn new things or…
Experience
Information Technology Help Desk
Jun 2024 — Present · Plymouth, MI, US
Provide first level and second level support for multi-national company end-users for all systems, including Workday, Smartsheet, and SAP.Triage and solve end-user issues daily, deskside and remotely, utilizing remote support tools such as MSRA, RDP, and ZoomCreate and manage users in Active Directory and SAP including on-boarding and off-boarding employeesTroubleshoot and resolve user software and operating systems issues; install and remove software, image and re-image computersMonitor network for faults and escalate to appropriate lead or department for resolution
Education
University of Michigan-Dearborn
Bachelor of Business Administration - BBA, Information Management Systems
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