Mary Sutter

About Mary Sutter

Innovative Marketing leader with over 15 years of experience. My expertise spans numerous industry verticals such as B2B, Automotive, Healthcare, Hospitality, Transportation, Sports & Entertainment, and Technology.I have a proven track record of developing strong relationships with clients of all sizes from global to small business. I have also led client training for Global PR and Marketing professionals at regional training conferences across the Americas, EMEA, and APAC regions. Beyond my professional achievements, I am dedicated to community service, demonstrated through extensive volunteer work and leadership roles at organizations such as Court Appointed Special Advocates (CASA) and The Cleveland Women’s Orchestra.Brands: Four Seasons Hotels and Resorts, Langham Hotels and Resorts, Rosewood Hotel Group, Enchantment Group, Wolters Kluwer, Wallace Foundation, PFL, Christofle, WIPRO, Arista Records, BMI, Intel, Ford Motor Company, PNC Bank, Penske, World Vision, and The Cleveland Marathon.Specialties: Client Success, Customer Success, Social Media Marketing, Digital Marketing, Location Marketing, Project Management, PPC, SEO, Branding and Identity, Education, Business Development, Client Relationships, Customer Experience, Consumer Insights and Engagement, Emerging Technologies, Franchise Marketing, Market Analysis, Financial Analysis, Customer Base Development, Written/Verbal Communications, Budget/Expense Control, and Business Planning/Forecasting.

Experience

1. Manager of Customer Success, Ai Consultant

   Writesonic

   Mar 2026 — Present · Bloomington, IL, US

   Manage a portfolio of enterprise customers across retail, agency, insurance, and tech verticals, leading onboarding, GEO and data infrastructure consultation, content strategy training, and retention.• Serve as an embedded AI advisor on monthly check-ins, proactively surfacing platform analytics and visibility insights customers aren\'t yet using, and introducing underutilized features to drive deeper adoption, resulting in outcomes like a 36.5% reduction in content quality issues and a site health score jump from 80 to 91 within a customer\'s first month.• Building the foundational playbook for Customer Success at a fast-scaling AI startup, including documentation, onboarding processes, and structured training frameworks designed to help enterprise customers move quickly from onboarding to measurable outcomes.• Actively researching and writing on the intersection of AI search, brand visibility, and content strategy, with a focus on how LLMs synthesize brand narratives across channels in ways traditional monitoring misses.

Education

• Purdue University

  MBA, eCommerce

• Western Illinois University

  Bachelor of Fine Arts - BFA, Music Business

Skills

• Financial Analysis
• Leadership
• Marketing Communications
• Facebook
• Sem
• Online Marketing
• Digital Strategy
• Digital Marketing
• Crm
• Social Media
• Google Analytics
• Management
• Web Analytics
• Marketing
• Customer Satisfaction
• Search Engine Optimization (SEO)
• Social Networking
• Social Media Marketing
• Advertising
• Marketing Strategy
• Digital Media
• Sales
• Social Media Consulting
• Market Analysis
• SEO