Michael Surkan
- Role
- Senior Technical Product Manager at Amazon
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Michael Surkan
I absolutely excel at understanding market and customer needs and creating strategies and…
Experience
Senior Technical Product Manager
Sep 2020 — Present
Managed roadmap and strategy for AWS database migration service. Got approval for three year product vision- Managed timelines and project planning in Jira, collaborating with engineers and customers for prioritizing bugs and feature work- Participated in engineering standups, helping identify ways to quickly unblock engineers as they hit issues - Built processes to quickly prioritize hundreds of incoming feature requests from customers. Reduced backlog of untriaged feature requests that hadn\'t been reviewed in well over a year to no more than two weeks from submission- Built and managed program to handle issue escalations with an ecosystem of consultants, support engineers, and others to pick up tasks as needed- Built a virtual ecosystem of internal and external partners to help with customer engagements and creating content. Succeeded in off-loading 90% of customer product team escalations to consulting teams- Wrote business requirement documents for new features and major releases- Worked with account managers and customers (large and small) to understand their needs and explain how our products will best be able to meet their needs. Built and gave presentations to account managers and customers.
Skills
- Start-Ups
- P2p
- Vcenter Server
- Economics
- Product Development
- Entrepreneurship
- Windows
- Cloud Computing
- Outbound Marketing
- Agile Project Management
- Cross-Functional Team Leadership
- Social Media
- Peer-to-Peer
- Program Management
- Firewalls
- Software Development
- Social Media Marketing
- Finance
- Strategy
- Product Management
- Product Marketing
- Customer Research
- Direct Marketing
- Windows Server
- Linux
- Professional Services
- Analytics
- Vmware Esx
- Saas
- Ubuntu
- Enterprise Software
- Leadership
- Competitive Analysis
- Ipv6
- User Experience
- Marketing
- Software Project Management
- Inbound Marketing
- Routers
- Market Research
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