Markus Stuebing
Regional Manager Customer Success (Field Continental Eu) @Freshworks
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WORK HISTORY
Regional Manager Customer Success (Field Continental Eu) @Freshworks
Berlin, DE
Lead field Customer Success for Continental EU (DE, FR, NL), partnering with Account Management to drive retention, expansion and advocacy across Top Tier mid‑market and enterprise accounts at ~$50M ARR* Consistently over‑achieved retention and expansion targets, contributing to NRR >105% in the region over three years.* Turned multiple strategic accounts from high churn risk into multi‑year, multi‑product partnerships by executive stakeholder mapping, value realization programs, and renewal strategies.* Co‑designed and rolled out a CSM enablement program that reduced ramp‑up time for new hires by 25%.* Act as regional leadership interface to Sales, Marketing, Product, and Support to align GTM motions, customer feedback, and roadmap priorities.* Represented CSM globally in strategic Voice-Of-Customer program aiming a creating a 360 degrees customer feedback loop including NPS tracking and consistent follow-up processes
EDUCATION
Business Trends Academy (BTA) GmbH
Leadership & Communication
Technische Universität Berlin
Diplom-Informatiker, Dipl.-Inform.
ABOUT MARKUS STUEBING
I am a senior SaaS and digital transformation leader with 20+ years across customer success, technical sales, and key account management, leading multi‑functional teams in high‑growth and PE‑backed environments. I build and scale organizations that increase NRR, improve profitability, and turn at‑risk enterprise customers into long‑term, multi‑year partners.Over the last years I have led regional Customer Success organizations across DACH and Continental Europe at Freshworks, built CSM and support from the ground up at shyftplan, and ran Customer Integration & Relationship Management at RatePAY, consistently improving retention, conversion, and delivery performance. My focus areas: GTM and CS strategy, P&L‑aware growth, change management, and cross‑functional collaboration with Sales, Product, IT, and BI.I am particularly passionate about building high‑performing teams and leaders, enabling them with clear playbooks, KPIs, and coaching.
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