Mark S.

About Mark S.

Specialties: Marketing, E-Commerce, e-Business, Sales, Wireless, Mobile, Product…

Experience

1. Group Vice President

   Charter Communications

   Oct 2017 — Present

   Mark Studness’ current position with Charter Communications is a Group Vice President of Digital Account and Support platforms where he is responsible for leading Product team to increase digital adoption and self-service transactions. In his role at Charter, Mark and his product team are responsible for developing the online channel for customer self-service: bill pay, appointments, equipment and service management among other functionality available to customers. Mark has led his team to adopt the Agile delivery methodology with Voice of Customer as a driving force for shaping the roadmap to increase quality, efficiency, productivity and overall program predictability to deliver the best customer experience on the planet.Under Mark’s leadership, My Spectrum App was named America’s Top Rated Support App* and is continuously holding the title since August 2018.*Based on national wireline providers with at least reviews in the Apple App store and Google Play store as of 08/03/2018.

Skills

• Social Media
• Product Marketing
• Brand Management
• Mobile Marketing
• Omniture
• E-Commerce
• Product Development
• Strategic Partnerships
• Usability
• Digital Strategy
• Product Management
• Crm
• Mobile Devices
• Analytics
• Customer Relationship Management (Crm)
• Team Leadership
• Multi-Channel Marketing
• Business Development
• Customer Experience
• Digital Marketing
• Leadership
• Lead Generation
• Interactive Marketing
• Ppc
• Marketing
• Strategy
• Customer Acquisition
• Online Advertising
• Web Analytics
• Sem
• SEO
• E-Business
• Online Marketing
• Telecommunications
• Email Marketing
• Entrepreneurship
• Competitive Analysis
• User Experience