Scott Taylor

💼 Executive Leader Customer Success & Partner Enablement Leader | SaaS, CCaaS & Channel Strategy | Servant Leader Focused on Results

Role: Agentic Ai for Customer Service at Omilia
Location: Salt Lake City, UT, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Scott Taylor

I connect the dots between Customer Success, Channel Strategy, and real business outcomes — helping teams and partners win together. DRIVING RETENTION, LOYALTY & SCALABLE GROWTH IN SAAS**I’m a Customer Success and Channel Enablement leader with over 15 years of experience helping SaaS and CCaaS organizations grow through stronger relationships, scalable onboarding, and customer-driven outcomes.My career has centered on one mission: helping teams, partners, and customers win — together. I’ve led global Customer Success and Partner programs that increased adoption, reduced churn, and drove double-digit revenue growth, while earning consistent recognition for trusted leadership and collaboration.I’ve partnered cross-functionally with Sales, Product, and Operations teams and worked within platforms such as Gainsight, HubSpot, Freshdesk, and Salesforce to track customer health, forecast renewals, and drive measurable impact.Colleagues often describe my style as servant leadership in action — coaching teams to perform their best and empowering customers to realize maximum value.I’m currently exploring opportunities where I can help SaaS and channel-driven organizations strengthen customer relationships, scale enablement, and build lasting success stories.

Experience

Agentic Ai for Customer Service
Omilia
Nov 2025 — Present
A leader in Conversational AI, helping contact centers and customer service operations to use the power of Agentic AI to automate customer service, reduce the risk of fraud, and enable agents for success.

Education

University of Phoenix
Master of Science in Computer Information Systems (MSCIS), MSCIS
University of Phoenix
Bachelor of Arts in Management & Industrial Relations (BAM), BAM

Skills

Sales Management
Budgets
Quality Assurance
Bpo
Sales
Customer Relations
Outsourcing
Salesforce.com
Sales Operations
Professional Services
Customer Service
Home Depot
Financial Services
Crm
Customer Satisfaction
Consultative Selling
Business Strategy
New Business Development
Process Improvement
Team Building
Product Management
Problem Solving
Operations Management
Coaching
Account Management
Telecommunications
Change Management
Novell
Insurance
Sales Support
Workforce Management
Team Leadership
Adp
Budgeting
Saas
Vendor Relations
Client Services
Leadership
Customer Experience
Contract Negotiation

Contact information

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Work email
•••••@omilia.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Omilia

Software Development · 504 employees · Founded 2002 · Larnaca Larnaca, Cyprus

Omilia is the global standard for AI-driven customer service transformation. Our native Self-Learning Agentic CX platform revolutionizes how enterprises engage with customers — automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia’s Self-Learning Agentic CX learns from across the entire customer journey — from self-service to live agent interactions — unlocking continuous improvement and breaking the “glass ceiling” of containment that legacy siloed models can’t achieve. Omilia is trusted by the world’s most demanding enterprises including Capital One, Discover Financial Services, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG. Built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction — all while preserving the human touch where it matters most. LinkedIn Privacy Policy: www.omilia.com/data-protection-notice

omilia.com

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