Stephen Johnson
Customer Experience Program Manager
- Role
- Customer Experience Program Manager at Meltwater
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Stephen Johnson
Meltwater is a global leader in media intelligence, helping businesses track and analyze their digital presence to make smarter, data-driven decisions. As a Customer Experience Program Manager, I bring over 10 years of experience leading teams, managing client relationships, and driving initiatives that increase retention, engagement, and revenue. I co-lead our Customer Advisory Boards, run the Voice of Customer program, and translate customer insights into actionable strategies that inform product innovation and strengthen client partnerships.I work closely with C-suite leaders and cross-functional teams to ensure CAB and VoC insights are embedded in business strategy, shaping Go-To-Market initiatives, identifying growth opportunities, and driving measurable impact across retention, revenue, and new business development.Outside of work, I enjoy exploring craft breweries, supporting my son in sports, and spending time with my wife and our one-year-old daughter. I also love to travel, cook, and cheer on my teams — Charlotte FC, Tottenham Hotspur, and the Carolina Panthers.Opinions are my own.
Experience
Customer Experience Program Manager
May 2025 — Present
Education
Western Carolina University
Bachelor of Fine Arts (B.F.A.), Cinematography and Film/Video Production
Product Marketing Alliance
Customer Advisory Board Certified
2025 — 2025
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