Mike Nickel

About Mike Nickel

Security Consultant with twenty years of technology experience, and having worked in Information Security since 2014, combining corporate and startup experience across customer success, consulting, and analysis roles. Proven at translating technical risk into business priorities for analysts, administrators, and executives while delivering threat assessments, remediation plans, and security practice improvements.

Experience

1. Senior Security Support Analyst

   Coalition, Inc.

   Mar 2025 — Present

   Served as the primary escalation point for the team, resolving high‑severity incidents, and coordinating cross‑functional responses to minimize client impact. Proactively engaged high‑profile clients to identify exposure, implement remediation plans, and reduce claim likelihood through targeted guidance and follow‑up. Performed QA on the product’s AI queries and responses, validating model outputs, flagging failure modes, and documenting reproducible issues for Engineering. Participated in bi‑weekly Engineering reviews to triage active product issues, prioritize fixes, and verify deployments against acceptance criteria. Co‑hosted quarterly webinars to onboard new Policy Holders to the Attack Surface Management platform and produce live demos to accelerate time‑to‑value. Interviewed and trained new team members; Developed onboarding checklists, runbooks, and hands‑on training sessions to shorten ramp time and improve team consistency.

Skills

• Os X
• Vim
• Troubleshooting
• Quality Assurance
• Security
• Jira
• Salesforce.com
• Software Installation
• Firewalls
• Computer Security
• Vulnerability Management
• Tcp/Ip
• Jive
• Windows 7
• Network Security
• Help Desk Support
• Linux
• Nessus
• Networking
• Technical Support
• Vpn
• Information Security
• Webex