Stacy Muse

About Stacy Muse

Charismatic and passionate Instructional Designer with 7+ years of experience in online…

Experience

1. Learning Technologies Training Specialist

   East Carolina University

   Jan 2024 — Present · Greenville, NC, US

   Training and Consulting:– Identify training objectives.– Develop technical training according to organizational requirements. Includes training outlines, content, presentations, handouts, etc.– Deliver training/instruction.– Track training attendance and update participant records in Cornerstone.– Continually review/update training.– Conduct research to learn new tools and best practices for training.– Make recommendations for improvementClassroom Education- Consult with Client Engagement and Support team members for classroom technology education needs- Develop classroom instructional cards, customized email for faculty teaching in specific classrooms, service catalog content, and email newsletter content- Provide consultation and training for classroom technology integration.Planning and Organization- Conducts literature reviews and research on training trends. Assesses need to design and develop the learning technologies training program. Conducts formative and summative evaluations and makes recommendations to modify the training program or materials based on the results.Technology Solutions Development- Collaborates with faculty and staff to understand issues they are experiencing and identify solutions that improve or eliminate those issues- Solves complex problems as they arise- Investigates emerging technologies and platform updates to identify their application and usefulness in an academic setting.Technical Support- Provides technical assistance to faculty, staff, students, and IT professionals in the use of learning technologies- Troubleshoots issues and provides support to Distributed IT- Handles helpdesk tickets for both faculty/staff and students who require technical assistance- Consults with vendors to solve problems.

Education

• North Carolina Central University

  Master of Public Administration - MPA

  2010 — 2012

• University of Oklahoma

  Bachelor of Arts - BA

Skills

• Project Management
• Event Management
• Cultural Policy
• Microsoft Office
• Customer Service
• Microsoft Outlook
• Leadership
• Public Policy
• Research
• Photoshop
• Creative Writing
• Community Outreach
• Artistic Programming
• Emerging Artists
• University Teaching
• Analysis
• Higher Education
• Powerpoint
• Cultural Analysis
• Public Relations
• Project Planning
• Curriculum Development
• Event Planning
• Fundraising
• Cultural Identity
• Blogging
• Editing
• Outlook
• Training
• Microsoft Word
• Public Speaking
• Policy
• Social Media