Matt Smith
Technical Support Specialist @Corcentric
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WORK HISTORY
Technical Support Specialist @Corcentric
Achieve high levels of customer satisfaction- Respond to and troubleshoot incoming customer technical and non-technical support requests via phone and/or email in a professional and timely manner- Mitigate customer confusion and/or frustration through effective communication- Utilize resources and tools effectively for troubleshooting, researching and communication purposesAcquire and maintain current knowledge of relevant products, service offerings, and support policies to provide accurate solutions- Serve as the “voice of the customer” by gathering and conveying feedback regarding product improvement/enhancement suggestions- Actively participate in a team environment, including collaborating company-wide with employees and management
EDUCATION
State University of New York College at Potsdam
Bachelor of Music - BM
ABOUT MATT SMITH
IT Support Specialist | Problem Solver | Learner
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