Marlena S.
Senior Business Process Analyst | Healthcare Operations | CPC, CRCR, CSPR, CSPPM, CHFP I
- Role
- Transformation Architect, Process Improvement (Chc) Senior Business Process Analyst (Optum) at Optum
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Marlena S.
Revenue cycle leader with over 20 years of experience in healthcare operations, including patient access, charge capture, coding, billing, collections, payer guidelines, project management, and process improvement. Blending industry expertise, data-driven insights and technology, and a hands-on approach, I focus on strengthening reimbursement strategies, streamlining workflows, and driving meaningful cost-saving initiatives—all while keeping collaboration and efficiency at the heart of every project.Passionate about innovation and making processes work smarter, not harder.
Experience
Transformation Architect, Process Improvement (Chc) Senior Business Process Analyst (Optum)
Oct 2022 — Present
Evaluated revenue cycle workflows and conducted root cause analyses to identify automation opportunities for process improvement across acute and ambulatory lines of business. Collaborated with cross-functional teams to enhance payer performance for multiple large matrixed health systems. Managed 10+ Smartsheet project plans to ensure timely execution of Wave stages. Created business documents and CBAs to support project initiatives and engage stakeholders.
Education
DataQual Technical
Medical Coding & Billing | Practice Management
2011 — 2011
Central Virginia Community College
Business, Management, Marketing, and Related Support Services
1999 — 2001
Old Dominion University
Business Administration, Management and Operations
2005 — 2007
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