Cecile Latimore

About Cecile Latimore

With over 20 years of leadership experience, I bring a unique blend of expertise in both the financial industry and property and casualty insurance, with a particular focus on state government. My career spans over a decade in wealth management, investment, and banking, coupled with another decade in property and casualty insurance.My leadership philosophy is grounded in servant leadership, ensuring that teams are empowered, supported, and inspired to excel. I have a proven track record of leading call center operations, research and fulfillment teams, and developing and implementing enterprise customer experience strategies. This includes successfully creating and managing an enterprise voice of the customer program, which has been instrumental in enhancing customer satisfaction.I pride myself on strong communication skills, leading and developing comprehensive divisional, enterprise, and customer-facing communications. My experience extends to creating and designing impactful presentations for C-suite executives and adeptly responding to audit inquiries. Additionally, I am responsible for managing and resolving complaints addressed to the company, CEO, and executive leadership team, ensuring that each issue is handled with the utmost professionalism and care.I am passionate about driving operational excellence, fostering a customer-centric culture, and delivering strategic insights that contribute to the long-term success of the organization.Why Statement: “To motivate people to see the good in themselves and others, even when the bad is more prevalent so that the world is comprised of more superheroes for the next generation.” Myers-Briggs Type Indicator (MBTI): ENFP- Enthusiastic, warm, and engagingTrue Colors: Blue, Orange, Gold, Green

Experience

1. Director Customer Experience & Advocacy

   Citizens Property Insurance Corporation

   Feb 2024 — Present · US

Education

• University of Phoenix

  Bachelor of Science - BS, Business Administration and Management, General

  2019

• University of Phoenix

  Associate's degree, Accounting

  2015 — 2015

Skills

• Insurance
• Property
• Business Analysis
• Business Process Improvement
• Underwriting
• Team Building
• Management
• Process Improvement
• Credit
• Visio
• Property
• Risk Management
• Team Leadership
• Analytical Skills
• Analysis
• Vendor Management
• Call Centers