Kendra M.

About Kendra M.

I’m a results-driven Project Manager at a leading consumer finance company, where I…

Experience

1. Project Manager

   1st Franklin Financial Corporation

   Oct 2021 — Present · US

   Led the implementation of a new customer portal, integrated with a state-of-the-art loan servicing system, serving as the primary platform for processing company payments and enhancing user experience and operational efficiency.• Collaboratively deployed the new loan servicing system with cross-functional teams, ensuring seamless integration and optimized performance.• Recognized as a subject matter expert in debit payments and customer communication, providing strategic insights to drive key initiatives.• Acted as the product owner for multiple vendor relationships, managing external partners to align with business objectives and ensure project success.• Devised and executed an enterprise disaster recovery strategy, ensuring business continuity.• Orchestrated enhancements to elevate loan application software functionality.• Spearheaded migration to a cloud-based document repository, optimizing accessibility, security, and collaboration.• Pioneered the implementation of a market-leading payment feature, revolutionizing organizational effectiveness.• Developed templates for the Enterprise Project Management Office, streamlining processes and driving efficiency.• Implemented an enterprise-wide text solution, enhancing communication and engagement.• Played a key role in deploying a new recruitment model, strengthening talent acquisition and HR capabilities.• Collaborated on the introduction of employee data software management.• Contributed to the rollout of a robust currency security solution, fortifying financial infrastructure.• Assisted in expanding the company’s footprint and managing acquisitions.• Supported the integration of system enhancements during an enterprise-wide conversion.Managed stakeholders across departments, aligning efforts to achieve project goals efficiently.