Matthew Simmons
Senior Director, Professional Services Solutions & Sales Emea @Medallia
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WORK HISTORY
Senior Director, Professional Services Solutions & Sales Emea @Medallia
Head of Medallia\'s Professional Services Solutions division- A part of Medallia\'s Global leadership team - A part of the EMEA leadership teamResponsibilities include- The EMEA Consulting & Advisory Services Sales business - Professional Services Solutions GTM strategy & execution - All areas related to Professional Services Commercially for EMEAPrimary regions UKI, Germany, Benelux & Nordics, France, Spain & Italy.
EDUCATION
University of Surrey
Master of Business Administration (M.B.A.), Business (MBA)
SKILLS
ABOUT MATTHEW SIMMONS
Near 20 years of helping and supporting clients & partners to deliver an exceptional customer experience and delighting their customers, resulting in increased profit / revenue share, increased customer retention and increased technology adoption. I began my consulting career working with clients from a finance/ERP platform transformation perspective as a consultant at one of the UK\'s bluechip software organisations.Moving into develop a deep interest in Customer Relationship Management (CRM) and Customer & Employee Experience, where my focus is to help clients improve their customers experience (CX) with their brand.At Medallia, my division/teams focus is consultative based, predominantly helping our clients and prospects presale\' i.e. before a prospective client signs a contract / paperwork through designing solutions to truly scale and flex with a customers business goals advising best practices to maximise the value on their investment and maximise adoption of the technology (which is key). We act as trusted advisors through a programme deployment, ensuring the solution is a success for our client and that the right support is provided at the right time to adapt and evolve as required. Short summary- Educated to Master’s degree level (MBA)- Currently responsible for: • Services Sales GTM for EMEA • Fostering relationships with internal teams and leadership (SW sales, Solution Consulting, Client Success, Product Management & Strategy, Support and others) and building our partner GTM strategy and maintaining strong relationships with our clients and partners • Building a High Performing team • I am part of the EMEA senior leadership team and more recently the Global Leadership team, reporting into the Medallia Executive Leadership team.
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