Mark Sear
Information Technology Service Delivery Manager @George Brown Polytechnic
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WORK HISTORY
Information Technology Service Delivery Manager @George Brown Polytechnic
CA
Ranked the top research college in Canada and #1 among GTA employersCompleted Projects and Responsibilities:Facilitated hybrid working across the organisation having- Transitioned entire computing fleet to cloud managed/zero touch provisioning (MS Endpoint Manager)- Project led the transformation of software delivery - any catalogue app, anytime, anywhere (AppsAnywhere)- Provided secure scalable virtual desktops to staff, and program specific students (Azure Virtual Desktop)- Offered flexible access to computing labs through customised remote access dashboard (LabStats)- Driven M365 (incl. SharePoint/Team) adoption across all divisions- Undertook the planning for the new Daniels School of Design complex Learning Space evolution.• Responsible for all ITS End User Technologies, computing, Audio Visual and ICT plus annual $2M refresh.• Delivery Prime for best in class management tools (Azure AD/Intune), encryption and MDM.• Management of 22 staff, their development and approved vendors for thousands of endpoints.• Full fiscal management/accountability for Service Delivery inclusive of all assets.• Ensures execution of incident/problem management and request fulfillment within defined SLAs.• Portfolio owner for ITS Continuous Service Improvement and CAB Core Member.
EDUCATION
University of Portsmouth
Bachelor of Science (Hons), Business Information Technology
SKILLS
ABOUT MARK SEAR
SummaryOver 25 years’ experience in all aspects of IT Management and service delivery across a diverse range of industries: corporate, educational, government, manufacturing, and retail. I’m motivated by the interaction of people in cross-functional, high performing teams bridging the ‘IT - business divide’ to deliver projects that have meaningful impact. A true advocate for digital adoption/transformation supporting flexible hybrid/hyflex working and learning practices. No longer is it about product, processes, and systems - it is as much about enablement, people, and digital experiences.Core Competencies: cloud platforms and technologies, cyber security, systems integration, EDI, ERP, WMS, CRM, strong service delivery, tier technical support, infrastructure, financial management, governance, talent development, mentoring and most other areas within the general domain of IT. Extensive knowledge of, and qualified in different PM, development, process, and service methodologies/frameworks (Scrum/Agile, ITIL, Kanban, PRINCE2, Lean Six Sigma and traditional).
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