Matt Scherbenske

About Matt Scherbenske

Accomplished, high-energy business development and operations management specialist, with sales and project management expertise within inside sales, financial operations, sales marketing, and technology industries. Self-motivated, results-oriented leader, team builder, and motivator focused on delivering a solid track record of top and bottom line growth. Customer focused with strengths in performance management, continuous process improvement, and strategic selling. Ardent about creating, implementing, and executing on business objectives. Passionate about the customer and partner experience, and exceeding client objectives while maintaining a strong sense of competitive urgency.SPECIALTIES INCLUDE:• Change Management• Full P&L Responsibility for large execution site• Client Management and Solution Architecture Design • Business Development and New Business Incubation• Program Management & Project Launch Experience• Strategic Business Planning• Multi-Site/Team Management• Sales Quota Execution and Management• Talent Management/People Development• Workflow/Process Improvement/Performance Optimization• Self-starter comfortable with ambiguity and capable of making immediate impacts• Time/project mgmt. skills w/track record of successfully running multiple projects simultaneously• Experienced in data/analytics driven decision-making tactics

Experience

1. Global Services Delivery Lead at Microsoft Advocacy and Customer Trust Global Crisis Management

   Microsoft

   Mar 2023 — Present · Fargo, ND, US

   As the Global Services Delivery Lead, I am responsible for leading global service delivery with our outsourced Delivery Partners supported by a team of time zone aligned Supplier Delivery Managers (SDM). Our goal is to ensure operational delivery excellence of Incident Management (IM), CMET, Get Help and other supporting services across all areas and Global Crisis Management (GCM) Delivery Partners. Key focus: Drive a SIMPLE, CONSISTENT, CONNECTED support strategy for our customers. Delivering with excellence and a clearly defined customer experience. • Create a customer-centric culture completely focused on making our customers successful• Guide our customers to better deploy, adopt, and get real business value from their investment in Microsoft• Help grow our cloud business through continuous cross-sell & upsell to increase lifetime value and extend the customer lifecycle• Understand and respond to our customers’ issues, ensuring they are satisfied as they achieve their goals

Education

• University of Mary

  Masters of Business Adminstration, Business

  2006 — 2008

• University of Jamestown

  Bachelor of Arts, Communications

  1996 — 2002

Skills

• Program Management
• Sales Management
• Sales Operations
• Account Management
• Business Management
• New Business Development
• Excel
• Powerpoint
• Word
• Microsoft Office
• Marketing Strategy
• Leadership Development
• Strategic Leadership
• Management
• Microsoft Excel
• Solution Selling
• Salesforce.com
• Crm
• Lead Generation
• Training
• Sales
• Partner Management
• B2b
• Leadership
• Human Resources
• Marketing
• Team Leadership
• Customer Service
• Cross-Functional Team Leadership
• Cold Calling
• Saas
• Cloud Computing
• New Business Incubation
• Inside Sales
• Data Analytics
• P&L Management
• Project Management
• Operations Management
• Sales Process Development
• Strategic Planning