Mareedu Saibabu
Senior Software Engineer @ Accenture | JS + TS | React | Next | Node | Express | MongoDB | TanStack | ORM | MySQL | PostgreSQL | AWS | GCP | Docker | Kubernetes | OOPS | DSA | HLD + LLD | Microservices | Design Patterns
- Role
- Senior Software Engineer - Ai Full Stack at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mareedu Saibabu
As a dedicated Full Stack Software Engineer with 4.5+ years of experience, I have honed…
Experience
Senior Software Engineer - Ai Full Stack
Sep 2024 — Present · Bengaluru, IN
Worked on the CCAI development team for retail industryLed the redesign and development of a custom, responsive chatbot UI using React and Tailwind CSS, delivering seamless experiences across web and mobile platforms.Integrated Dialogflow CX and Agent Assist with backend REST APIs, enabling intelligent, real-time virtual agents and live agent support.Built multi-turn conversational agents for order tracking, subscriptions, appointments, and troubleshooting, improving self-service rates and reducing support volume.Created and deployed scalable webhook services using Node.js and Express.js on Google Cloud Run, enabling real-time data access during conversations.Migrated from legacy systems to Google CES leveraging GenAI technologies (Gemini, Vertex AI, Generative Playbooks), powering next-gen conversational experiences.Delivered 15+ production and 60+ dev/test deployments in under 5 months, accelerating the rollout of GenAI solutions.Reduced query response time from 8s to 300ms, significantly boosting customer satisfaction and system performance.Enhanced IVR, chat, and mobile flows, reducing live agent handoffs from 20 to 4, improving automation and agent efficiency.Implemented Knowledge Assist, saving 10+ seconds per usage for 4700+ agents, contributing to large-scale operational gains.Mentored junior developers on clean coding, debugging, and design patterns, supporting team growth and quality delivery.Recognised with the Growth Catalyst Award for driving AI innovation in the Americas Retail vertical.
Education
Pace Institute of Technology & Sciences
Bachelor of Technology - BTech
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