Matthew Saskin

About Matthew Saskin

I am a customer-focused and visionary leader with extensive experience driving strategic business change, accelerating growth, and establishing new offerings. I build impactful partnerships, customer relationships, and high-performance teams for global Technology and Services organizations. I’m adept at identifying revenue opportunities, leading strategic programs, engaging across levels, and quickly solving problems. I also have a consistent record of overachievement on targets and delivery of customer success. During my career, I have:• Built Selligent’s Experience Cloud offering from initiation to 8-figure pipeline in 1 year.• Propelled Dimension Data’s Customer Experience business unit’s organic revenue growth and margin growth by double-digits YoY, while driving a major business transformation of their business blend.• Developed new consulting offerings and go-to-market for an $11 billion global IT services company focused on Customer Experience strategy development and transformation• Initiated and optimized IPsoft’s 8-figure Managed Services practice for Unified Communications and Contact Center solutions.• Established and led top-ranking global teams to thrive within complex businesses and ambiguous situations.My colleagues commend my ability to inspire trust and foster alignment. I’m known for advancing technology sales, driving change at critical transition points in an organization, and improving operational efficiency, while continuously supporting the needs of the customer and the team.

Experience

1. VP, Commercial Operations, Digital & Ai

   Genesys

   Nov 2021 — Present · Durham, NC, US

   Oversee go-to-market strategy and execution for the Genesys Experience Transformation business, including digital/channel-less experiences, AI, and journey management.

Education

• Rensselaer Polytechnic Institute

  B.S., Computer Science

• IE Business School

  Executive Program

  2017 — 2018