Miguel Santiago
Chief of Office of Wellness and Resiliency Branch @United States Marshals Service
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WORK HISTORY
Chief of Office of Wellness and Resiliency Branch @United States Marshals Service
Manage the Office of Wellness and Resiliency with a $1.9M budget, overseeing the Employee Assistance Program, Employee Resiliency Program, and Critical Incident Response Team. Strategically realign personnel and resources to expand capabilities without compromising productivity. Consultant to Executive Leadership on critical incident responses and USMS workforce wellness. Execute fiscal reduction strategies to optimize budget allocations and identify cost-saving opportunities. Identify employee development opportunities, including training, mentor-ship, and career growth plans. Led a complex, cross-functional working group, integrating multiple divisions with diverse specialties to close the gap on employee loss classifications, resulting in solidified agency processes, updated policies, enhanced leadership understanding and resolved agency classification conflicts.
EDUCATION
Harvard Business School Online
Negotiation Mastery Certification, Business Management and Leadership
University of Central Florida
Master of Science (M.S.) in Criminal Justice & Corrections, 2019
Harvard Business School Online
Leading Change and Organizational Renewal Certificate, Business Management and Leadership
State University of New York College of Agriculture and Technology at Morrisville
Associate of Arts - AA, Political Science and Government
Florida State University
Bachelor of Science (B.S.) in Criminal Justice, 2000, Criminology
ABOUT MIGUEL SANTIAGO
At the helm of the United States Marshals Service\'s Office of Wellness and Resiliency, our team has mastered the art of resource realignment, enhancing employee support mechanisms within a robust $1.9M budgetary structure. Our strategic reshaping has ensured that capabilities are not just maintained but expanded, all while delivering critical incident response expertise to our workforce.With a deep-seated commitment to fiscal responsibility, we\'ve introduced cost-effective strategies, ensuring every dollar is judiciously allocated. Through collaborative leadership, we\'ve strengthened our organization\'s resilience by fostering employee growth, championing development initiatives, and spearheading efforts to integrate operations across multiple divisions. This commitment has solidified the foundation of wellness and preparedness within the USMS.
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