Amy Conklin
Epic him Identity Revenue Cycle Advisor - Mount Nittany Healthcare @Evergreen Healthcare Partners
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WORK HISTORY
Epic him Identity Revenue Cycle Advisor - Mount Nittany Healthcare @Evergreen Healthcare Partners
PA, US
I partner with HIM leadership at Mount Nittany to prepare the organization for its Epic installation. I lead workflow reviews across Medical Records, Hospital Coding and Identity to streamline processes, strengthen documentation integrity, and reduce operational risk before go‑live.I support leaders in redesigning workflows for deficiency tracking, chart correction, ROI, identity cleanup, scanning and provider documentation follow‑up. I guide staff through new expectations, helping teams understand how Epic changes their daily work and how strong documentation drives accurate coding, compliance, and patient safety.By translating Epic functionality into clear, actionable steps, I help HIM and Revenue Cycle teams improve efficiency, align operations, and enter go‑live with confidence and clarity.
EDUCATION
Kaplan University
Business Administration and Management, General
ABOUT AMY CONKLIN
I’m an Epic delivery leader and HIM/Coding advisor with 25 years of healthcare experience helping organizations navigate the complexity of Epic implementations, operational readiness, and post‑live stabilization. My career has spanned multi‑state enterprise rollouts, large integrated health systems, and regional organizations preparing for their first Epic go‑live. The common thread among all of them is this: I lead by example, build trust quickly, and bring clarity to complicated environments.My expertise sits at the intersection of HIM, Identity, Coding, Scanning, Documentation Integrity, and Revenue Cycle, and I’m known for translating technical workflows into clear operational strategies that leaders and frontline teams can act on. Whether I’m guiding HIM Directors through staffing model decisions, helping operational teams understand downstream impacts, or mentoring analysts through complex build, I bring structure, calm, and a deep understanding of how Epic truly works in real‑world operations.A few things people consistently rely on me for:• Leading HIM, Coding, and Identity workstreams through implementation and stabilization• Building governance structures, readiness trackers, and sprint‑based issue management• Designing workflows, policies, and activation plans adopted system‑wide• Coordinating patient loads, data validation, and chart correction strategies• Mentoring analysts and developing high‑performing teams• Bridging communication between IT and operations to drive alignment and decision‑makingI’ve partnered with organizations of every size, from a national, multi‑state health system recognized as one of the largest in the U.S, to a major integrated health network in California, to a regional health system with a single hospital and dozens of clinics in Pennsylvania. No matter the scale, I focus on building trust, simplifying complexity, and helping teams succeed through change.If you’re looking for someone who can elevate HIM and Coding operations, strengthen delivery execution, and bring stability to complex Epic environments, I’d love to connect.
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