Mannat Saluja
Customer Success Manager @ ServiceTitan
- Role
- Customer Success Manager - Commercial and Construction at ServiceTitan
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Mannat Saluja
Customer Success Professional with 4.5+ years of work experience, dealing directly with…
Experience
Customer Success Manager - Commercial and Construction
Aug 2025 — Present · Seattle, WA, US
Managing over 70 business accounts• Guiding customers through the adoption process for seamless onboarding and full software utilization• Offering tailored training to tenants for maximizing specific features and workflows to increased revenue and productivity• Monitoring customer performance to ensure continuous progress (Gainsight, Gainsight NXT, Gong, Salesforce, Tableau)• Surpassing previous monthly achievements• Identifying opportunities for upselling additional products or services• Conducting careful analysis of customer accounts to address unique requirements
Education
University of Massachusetts Amherst
Master of Science in Engineering Management
2022 — 2023
University of Massachusetts Amherst
Graduate Certificate
2022 — 2023
Isenberg School of Management, UMass Amherst
Master of Science - MS
2022 — 2023
Manipal Institute of Technology
Bachelor of Technology
2015 — 2019
Skills
- Team Leadership
- Training
- Project Management
- Management
- Leadership
- Program Management
- Coaching
- Quality Assurance
- Call Centers
- Sales
- Business Analysis
- Strategy
- Account Management
- Troubleshooting
- Time Management
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