Minhaz Shaikh

Customer Experience Consultant

Role
Customer Experience Consultant at bp
Location
Pune, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Minhaz Shaikh

I ensure compliance with KYC and AML regulations by verifying customer/client identities and business entities, identifying suspicious activities, and mentoring trainees to meet performance targets. I have managed production queues, addressed bottlenecks to meet SLAs, and handled legal entities across German, Austrian, Swiss, Irish, and UK markets. I have supported onboarding with thorough document verification and provided exceptional customer service, helping clients with documentation and detail changes. Additionally, I have also generated reports, analyzed onboarding trends, maintained regulatory documentation, and collaborated with team leads and stakeholders to improve efficiency and client satisfaction.

Experience

  1. Customer Experience Consultant

    bp

    Nov 2025 — Present · Pune, IN

Education

  • Savitribai Phule Pune University

    Master of Computer Applications - MCA, Computer Science

  • Shivaji University, Kolhapur

    Bachelor's degree, Bachelor's in Computer Application

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Minhaz Shaikh — Customer Experience Consultant at bp in Pune, MH, IN | Unifers