Minhaz Shaikh
Customer Experience Consultant
- Role
- Customer Experience Consultant at bp
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Minhaz Shaikh
I ensure compliance with KYC and AML regulations by verifying customer/client identities and business entities, identifying suspicious activities, and mentoring trainees to meet performance targets. I have managed production queues, addressed bottlenecks to meet SLAs, and handled legal entities across German, Austrian, Swiss, Irish, and UK markets. I have supported onboarding with thorough document verification and provided exceptional customer service, helping clients with documentation and detail changes. Additionally, I have also generated reports, analyzed onboarding trends, maintained regulatory documentation, and collaborated with team leads and stakeholders to improve efficiency and client satisfaction.
Experience
Customer Experience Consultant
Nov 2025 — Present · Pune, IN
Education
Savitribai Phule Pune University
Master of Computer Applications - MCA, Computer Science
Shivaji University, Kolhapur
Bachelor's degree, Bachelor's in Computer Application
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